Guylaine Lessard B Comp/Iti Lv3
About Guylaine Lessard B Comp/Iti Lv3
Guylaine Lessard is a Lead Analyst in Service Level and Supplier Management at SITA, recognized for her expertise in maintaining business relationships with external service providers and improving processes. She has a background in computer science and extensive experience in IT roles at companies such as IBM and ISM Canada.
Work at SITA
Currently, Guylaine Lessard serves as the Lead Analyst for Service Level & Supplier Management at SITA. She has held this position since 2016, contributing to the organization for over eight years. In her role, she focuses on maintaining business relationships with external service providers and enhancing processes related to service delivery.
Education and Expertise
Guylaine Lessard has a Bachelor of Computer Science from Concordia University. She has furthered her education with certifications in ITIL Foundations V3 and Contract Management with PMI credit. Additionally, she completed the IBM CAMSS technical certification, which encompasses Cloud, Analytics, Mobile, Social, and Security.
Background
Guylaine Lessard has extensive experience in the IT sector. She began her career as an IT Specialist at Advantis from 1994 to 1996, followed by a position at ISM Canada from 1996 to 2001. She then worked at IBM in various roles, including IT Specialist for the Air Canada account, Client Delivery Advocate, and Services Portfolio Manager, accumulating a total of over 14 years at IBM.
Achievements
In her career, Guylaine Lessard has been recognized for her problem-solving skills, particularly in network services delivery. She has managed telecom supplier contracts for the Americas region, showcasing her capability in supplier management and contract oversight.