Haitham Elatrache
About Haitham Elatrache
Haitham Elatrache is a Senior Specialist at the Mobility Center of Excellence at SITA, where he has worked since 2010. He has a background in Computer Science and Business Intelligence, with extensive experience in data management, mobile device control, and network administration.
Work at SITA
Currently, Haitham Elatrache serves as a Senior Specialist in the Mobility Center of Excellence at SITA, a position he has held since 2010 in Montreal, Quebec, Canada. In this role, he focuses on defining processes and best practices for Mobility Operations. He creates decision trees for Service Desk Agents and oversees SIM card provisioning. His responsibilities also include managing DNS and DHCP servers, as well as IP subnet provisioning. Elatrache collaborates with providers and partners, such as Orange Business Services, to support complex wireless and data transmission telecom solutions.
Education and Expertise
Haitham Elatrache has a solid educational background in computer science and business intelligence. He earned a Bachelor of Engineering in Computer Science from Université des Sciences et de la Technologie 'Houari Boumediène' from 1989 to 1994. He later studied at Université de Sherbrooke, where he achieved a Graduate Certificate in Business Intelligence from 2013 to 2015 and a Graduate Diploma in the same field from 2015 to 2016. His expertise includes virtual machine management using vCloud Director, mobile device management with SOTI, and SQL database reporting using PowerBI.
Professional Background
Before joining SITA, Haitham Elatrache gained extensive experience in various roles. He worked as a Network Specialist at CERIST in Algiers, Algeria, from 1997 to 1999. He then served as a Data Management Engineer at Schlumberger Information Solutions from 1999 to 2003 in Hassi R'Mel, Algeria. Following this, he held positions as a Data Administrator at Brunel Multec from 2004 to 2006 and as an Oracle Developer at Systematix for six months in 2006 to 2007. He also worked at SITA as a DBA & Business Intelligence Reporting Senior Specialist from 2007 to 2010.
Technical Skills and Responsibilities
Haitham Elatrache possesses a range of technical skills relevant to his current role. He handles virtual machine creation, maintenance, and backup using vCloud Director. He implements Fortigate Firewall Policies for traffic control and conducts traffic capture and analysis. Additionally, he manages customer AAA Radius and airport activation, which involves Linux system administration and shell scripting for AAA Radius support and configuration. His role also includes managing advanced access control for SIM card data control and filtering.
Collaborations and Contributions
In his capacity as a Senior Specialist at SITA, Haitham Elatrache acts as a Subject Matter Expert within the Mobility Center of Excellence Team. He focuses on defining and reviewing process workflows for end-to-end user support. His collaborative efforts with providers and partners, such as Orange Business Services, enhance the effectiveness of complex wireless and data transmission telecom solutions. Elatrache's contributions are integral to the development of advanced mobility operations and customer support frameworks.