Hakima Bouklachi
About Hakima Bouklachi
Hakima Bouklachi is a Senior Manager of Service Operations at SITA, where she has worked since 2015. She has extensive experience in customer service and sales coordination, having held various roles at Easynet Global Services and Telefónica.
Current Role at SITA
Hakima Bouklachi has been serving as the Senior Manager of Service Operations at SITA since 2015. In this role, she is responsible for overseeing service delivery and operational efficiency. Her leadership contributes to the enhancement of customer experience and the optimization of service processes within the organization.
Previous Experience at Easynet Global Services
Hakima Bouklachi held multiple positions at Easynet Global Services. She worked as an Account Manager from 2000 to 2002, followed by a role as Customer Service Manager from 2008 to 2011. Additionally, she served as the European Sales Coordinator from 2000 to 2005. Her tenure at Easynet Global Services spanned over five years, where she developed her skills in customer service and sales coordination.
Experience at Telefónica
From 2011 to 2013, Hakima Bouklachi worked at Telefónica as the Head of Customer Service for France. In this position, she managed customer service operations and implemented strategies to improve service delivery. Her experience at Telefónica further enhanced her expertise in customer relationship management.
Educational Background
Hakima Bouklachi studied at Manchester Metropolitan University, where she earned a Bachelor of Arts degree from 1997 to 1998. She also attended the University of Paris I: Panthéon - Sorbonne from 1998 to 1999. Her educational background has provided her with a solid foundation for her career in service operations and management.