Holly Hanlon
About Holly Hanlon
Holly Hanlon is a Senior Specialist/Engineer in Service Operations at SITA, where she focuses on data analysis, data visualization, and continuous improvement. She holds certifications as a Scrum Master and Lean Six Sigma Green Belt, and has expertise in asset management, change management, and knowledge management.
Work at SITA
Holly Hanlon has been employed at SITA as a Senior Specialist/Engineer Service Operations since 2018. In this role, she focuses on data analysis and data visualization, which are critical components of her responsibilities. Based in Atlanta, Georgia, she specializes in asset management, change management, and knowledge management. Hanlon is experienced in implementing ServiceNow, a platform designed for IT service management, which enhances operational efficiency and service delivery.
Education and Expertise
Holly Hanlon studied Information Technology at Kaplan University, where she earned an Associate of Applied Science degree from 2015 to 2017. Her educational background provides a solid foundation for her technical skills. In addition to her degree, she holds certifications as a Scrum Master and a Lean Six Sigma Green Belt. These certifications reflect her proficiency in agile project management and process improvement methodologies, respectively.
Background
Before joining SITA, Holly Hanlon worked at teleNetwork as a Technical Support professional from 2016 to 2017. This role provided her with valuable experience in customer support and technical troubleshooting. Her career path has equipped her with a diverse skill set that includes a strong focus on continuous improvement and efficiency in service operations.
Achievements
Holly Hanlon's professional qualifications include certifications as a Scrum Master and a Lean Six Sigma Green Belt. These achievements demonstrate her commitment to enhancing project management practices and improving operational processes. Her expertise in data analysis and visualization further supports her contributions to service operations at SITA.