Htet Win Lwin
About Htet Win Lwin
Htet Win Lwin is a Field Engineer in Global Services Operations APAC at Sita, based in Cointrin, Geneva, Switzerland, where he has worked since 2013. He coordinates local acceptance testing, manages repair cycles, and oversees the field services team to maintain high working standards.
Work at SITA
Htet Win Lwin has been employed at SITA as a Field Engineer in Global Services Operations for the Asia-Pacific region since 2013. In this role, he coordinates local acceptance testing with customers and third parties, ensuring that all processes meet operational standards. He is responsible for initiating the timely return of faulty equipment, which is crucial for maintaining compliance with maintenance contracts and service level agreements (SLAs). His role also includes providing guidance and direct management to the field services team, ensuring adherence to high working standards during interventions and repairs.
Education and Expertise
Htet Win Lwin studied at the University of Computer Studies in Yangon from 2004 to 2006. This educational background provided him with foundational knowledge and skills in computer science, which he applies in his current role as a Field Engineer. His expertise includes coordinating technical operations and managing service delivery in the field, particularly in the context of telecommunications and IT services.
Background
Htet Win Lwin has over a decade of experience in the field engineering domain. He has worked extensively in the Asia-Pacific region, specifically in Cointrin, Geneva, Switzerland. His role at SITA involves collaboration with various stakeholders, including customers and third-party vendors, to ensure effective service delivery and operational efficiency.
Responsibilities and Management
In his position, Htet Win Lwin is tasked with ensuring the shortest possible repair cycle for faulty equipment. He initiates processes that facilitate the quick return of equipment under maintenance contracts. Additionally, he provides oversight and management to the field services team, emphasizing the importance of meeting repair targets and maintaining high standards during service interventions.