Hussein Gulay
About Hussein Gulay
Hussein Gulay is a Senior Technical Support Specialist at SITA, with extensive experience in Management Information Systems and technical support roles in various organizations. He has a strong academic background in networking and telecommunications, complemented by certifications in CCNP and CCNA.
Current Role at SITA
Hussein Gulay has been serving as a Senior Technical Support Specialist at SITA since 2018. In this role, he is responsible for providing technical support and solutions within the organization. His position requires a deep understanding of IT service management and the ability to align technical services with business needs.
Previous Experience in Technical Support
Prior to his current role, Hussein worked at Saudi Telecom Company as a Technical Support Specialist from 2016 to 2017. His responsibilities included supporting the STC project in the Jeddah, Makkah Region. Before that, he served as a Network Support at Jeddah Municipality from 2014 to 2016, where he gained valuable experience in network management.
Educational Background in Information Systems
Hussein studied at the University of Science & Technology from 2009 to 2013, focusing on System, Networking, and LAN/WAN Management. He achieved a good academic standing during his studies. Additionally, he pursued certifications in networking, including CCNA and CCNP, achieving notable scores in both programs.
Certifications and Expertise
Hussein has obtained several certifications that enhance his expertise in the field of IT. He completed the CCNA certification in 2014 and the CCNP certification in 2016, achieving scores in the 900s. He also possesses expertise in ITILv4, which emphasizes aligning IT services with business needs, further supporting his role in technical support.
Career Development Focus
Hussein Gulay has a goal-oriented approach to his career development within the Management Information Systems domain. He emphasizes leveraging his academic background and interpersonal skills to advance in his field. His commitment to continuous improvement is evident in his pursuit of relevant certifications and practical experience.