Igor Popovic
About Igor Popovic
Igor Popovic serves as the Country Representative for SITA in Belgrade, Serbia, a position he has held since 2017. He has extensive experience in customer service and telecommunications, having worked in various roles across multiple companies over the past several decades.
Work at SITA
Igor Popovic has been serving as the Country Representative for Customer Service Management (CSM) at SITA since 2017. In this role, he is based in Belgrade, Serbia, and has accumulated over seven years of experience within the organization. Prior to his current position, he worked as a Customer Service Manager at SITA from 2013 to 2017, where he focused on enhancing customer service operations. His responsibilities have included overseeing service delivery and ensuring customer satisfaction within the Telecommunications and IT sectors.
Education and Expertise
Igor Popovic studied at The Faculty of Transport and Traffic Engineering from 1990 to 1992, where he gained foundational knowledge relevant to his career. He also attended Nikola Tesla - Electro Technical School from 1987 to 1990, which provided him with technical skills in the field. His education complements his extensive experience in various roles, including Local Delivery Manager, Accountant, and Field Service Engineer, particularly in Telecommunications and IT services.
Background
Igor Popovic has a diverse professional background, having worked in multiple roles across the Telecommunications and IT sectors. Before joining SITA, he spent 17 years at Orange Business Services, where he held the position of Help Desk Manager from 1996 to 2013. In this capacity, he served as the single point of contact for Orange Business Services / France Telecom in Serbia, Macedonia, and Montenegro, managing connections and users in these regions.
Professional Experience
Igor Popovic has held various positions that have contributed to his expertise in customer service and technical support. His roles have included Local Delivery Manager and Field Service Engineer, which have equipped him with a comprehensive understanding of service delivery processes. His extensive experience in customer service management, particularly within SITA, underscores his commitment to enhancing client relationships and operational efficiency.