Ihab Boghdadi
About Ihab Boghdadi
Ihab Boghdadi is a Customer Service Manager with extensive experience in service delivery management. He has worked at SITA since 2014 and previously held various roles at Orange Business Services.
Current Role at SITA
Ihab Boghdadi has been serving as a Customer Service Manager at SITA since 2014. In this role, he is responsible for overseeing customer service operations and ensuring high levels of client satisfaction. His tenure at SITA has spanned 10 years, during which he has contributed to the development and implementation of service strategies that enhance customer experience.
Previous Experience at SITA
Before his current position, Ihab Boghdadi worked at SITA as a Senior Representative Customer Service Manager from 2011 to 2014. In this role, he focused on managing customer interactions and improving service delivery processes. His experience in this position laid the groundwork for his advancement to the Customer Service Manager role.
Experience at Orange Business Services
Ihab Boghdadi held multiple roles at Orange Business Services. He worked as a Team Leader in Service Delivery Management from 2007 to 2010, where he led a team to ensure effective service delivery. Following this, he served as Head of Local Delivery Manager for EMEA from 2010 to 2011, overseeing local delivery operations in the region.
Educational Background
Ihab Boghdadi studied at College de la Salle, where he achieved a Bachelor of Engineering. His education spanned from 1986 to 1999, providing him with a solid foundation in engineering principles that support his career in customer service management.