Jagbir Kaur
About Jagbir Kaur
Jagbir Kaur is a Senior Specialist/Engineer in Service Operations at SITA, with a background in SQL database administration and IT service management. She holds a Bachelor's degree in Computer Science from Baba Banda Singh Bahadur Engineering College and a Master's degree from Punjabi University, Patiala.
Current Role at SITA
Jagbir Kaur serves as a Senior Specialist/Engineer in Service Operations at SITA, a position she has held since 2019. In this role, she is responsible for overseeing service operations, ensuring efficient delivery and support of services. Her work contributes to the overall operational excellence of the organization, which specializes in air transport communications and IT solutions. Kaur's experience in service operations is critical in managing complex systems and enhancing service quality.
Previous Experience in IT
Before joining SITA, Jagbir Kaur accumulated extensive experience in various IT roles. She worked at IBM as a SQL DBA from 2017 to 2019, where she managed database systems. Prior to that, she held multiple positions at EVRY India, including SQL DBA, Production Lead, and Associate System Engineer from 2014 to 2017. Additionally, she briefly worked as a Sr. Systems Engineer at Bank of America in 2019. This diverse background has equipped her with a strong foundation in database management and IT operations.
Educational Background
Jagbir Kaur earned her Bachelor’s Degree in Computer Science from Baba Banda Singh Bahadur Engineering College, where she studied from 2010 to 2014. She furthered her education by obtaining a Master’s Degree in Computer Science from Punjabi University, Patiala, from 2014 to 2017. This academic background has provided her with a solid understanding of computer science principles and practices, which she applies in her professional roles.
Certifications and Skills
Jagbir Kaur holds several relevant certifications that demonstrate her expertise in IT and database management. She earned the MCSA certification in SQL 2012/2014, showcasing her proficiency in Microsoft SQL Server technologies. Additionally, she possesses ITIL Foundation and ITIL SO certifications, which highlight her knowledge in IT service management. These certifications enhance her capabilities in managing IT services and operations effectively.