Jaime V.
About Jaime V.
Jaime V. is an Engineer specializing in Service and Infrastructure Operations at SITA, with a career spanning over 25 years in the telecommunications and IT sectors. He possesses extensive technical skills, including expertise in diagnosing LAN issues, programming, and utilizing various software tools.
Current Role at SITA
Jaime V. has been working at SITA as an Engineer in Service & Infrastructure Operations since 2014. In this role, he is responsible for managing various operational tasks, including diagnosing and troubleshooting complex issues related to LAN, software, and computer equipment. He regularly communicates with local technicians and ensures that unresolved incidents are transferred to the appropriate teams for resolution.
Previous Experience at SITA
Jaime V. has extensive experience at SITA, having held multiple positions over the years. He worked as a Field Engineer from 1996 to 2004 for eight years, followed by a role as Service Center Supervisor - Senior Engineer Field Ops from 2004 to 2011 in Colombia. Additionally, he briefly served as an Associate Technician in Service Operations for one month in 2013 in Montréal. His diverse roles have contributed to his expertise in service operations.
Education and Certifications
Jaime V. holds a degree in Electronic Engineering from Universidad Manuela Beltrán. He also completed a CCNA course at Cégep de Saint-Laurent from 2011 to 2013 and earned an ATTESTATION D’ÉTUDES COLLÉGIALES in Telecommunications and Networking. Furthermore, he has achieved Six Sigma virtual course Level 2 and is SITA Global Services Program Level 1 Certified, showcasing his commitment to professional development.
Technical Skills and Expertise
Jaime V. possesses a wide range of technical skills, including proficiency in various software tools such as Dameware, Oracle Virtual Box, and MS Office. He has expertise in diagnosing and troubleshooting LAN, desktops, laptops, and printers. His knowledge extends to programming languages like C# and VHDL, as well as experience with Cisco series routers and switches. He is also skilled in maintaining and repairing telephone lines and Internet connections.
Professional Attributes
Jaime V. demonstrates flexibility and a strong ability to analyze complex issues. He has a collaborative approach and excellent interpersonal skills, which enhance his effectiveness in team settings. His organizational skills and experience with incident management systems enable him to efficiently handle cases and follow up on issues, contributing to the overall success of service operations.