Javier Gallardo
About Javier Gallardo
Javier Gallardo serves as the Vice President of Service Management for Europe at SITA, where he manages a team of over 500 technical employees and oversees a budget exceeding 70 million USD. He has extensive experience in IT operational service performance, having held various leadership roles within SITA since 1998.
Current Role at SITA
Javier Gallardo serves as the Vice President of Service Management for Europe at SITA, a position he has held since 2019. Based in the Paris Area, France, he manages a team of over 500 technical employees. In this role, he is responsible for overseeing a budget exceeding 70 million USD, focusing on improving operating margins and ensuring high service performance levels.
Previous Positions at SITA
Gallardo has held several key positions at SITA throughout his career. He worked as a Site Manager from 1998 to 1999, then progressed to Senior Territory Manager from 1999 to 2008. He served as Director of Service Transition from 2009 to 2013, followed by Director of Airports and Government Practice from 2013 to 2016, and Director of Airport, Passenger & Baggage Operations Practice from 2016 to 2019. His extensive experience at SITA spans over two decades.
Education and Expertise
Javier Gallardo has a strong educational background in management and IT. He studied at Comillas Pontifical University, earning a degree in Computer Sciences from 1992 to 1995. He completed two MBAs at IEDE and Universidad Europea in 2004-2005. He also achieved an Expert's degree in ITIL from Tecnofor, studying from 2009 to 2018, and participated in the Leadership Development Program at IMD Business School in 2019-2020.
Operational Performance Management
In his current role and previous positions, Gallardo has been responsible for maintaining and improving IT operational service performance levels for over 1,000 customers across 45 countries. He has a proven track record in restructuring, transforming, optimizing, and operating complex operational IT environments, demonstrating competence across all domains of IT and Business Management.