Jj (Jean Jacques) Munsch
About Jj (Jean Jacques) Munsch
Jj (Jean Jacques) Munsch is the Director of Customer Service & Operations at SITA, with extensive experience in developing processes using eTOM and ITIL models. He has held various leadership roles across multiple companies, including Tata Communications and Amazon Web Services, and is fluent in several languages.
Work at SITA
Jj Munsch has been serving as the Director of Customer Service & Operations at SITA since 2024. In this role, he is responsible for overseeing customer service operations and ensuring the implementation of effective processes. His position is based in Barcelona, Catalonia, Spain. Munsch's expertise in developing processes and procedures aligns with SITA's commitment to delivering high-quality service in the aviation industry.
Previous Experience
Before joining SITA, Jj Munsch held various positions in notable companies. He worked at Amazon Web Services as Principal - Customer Solutions Manager from 2022 to 2024 in France. Prior to that, he served as Senior Operations Manager at Amazon from 2017 to 2022 in Cagliari, Sardinia, Italy. His experience also includes roles at Tata Communications as Associate VP - Enterprise Solutions Support from 2014 to 2017 in the UK and Operations Director from 2010 to 2014. Munsch's career includes significant contributions at Tiscali International Network and Lucent Technologies.
Education and Expertise
Jj Munsch has a strong educational background in electronics and project management. He studied electronics at the French Air Force from 1987 to 1999, achieving a Bachelor of Science degree. He furthered his education at Stevens Institute of Technology, where he earned a Master's degree in Project Management from 1999 to 2000. Munsch possesses expertise in developing processes and procedures using eTOM and ITIL process models, enhancing his capability in operational management.
Leadership and Team Management
Throughout his career, Jj Munsch has demonstrated strong leadership skills, managing teams of over 300 staff members. His experience includes building and operating Network Operations Centers (NOC) and Security Operations Centers (SOC). Munsch has also prepared business cases and plans, showcasing his ability to drive operational efficiency and effectiveness in diverse environments.
Multilingual Proficiency
Jj Munsch is fluent in French, English, and Italian, with basic proficiency in Spanish. His multilingual abilities enhance his effectiveness in managing multicultural teams and navigating diverse business environments. This skill set supports his roles in international organizations and contributes to effective communication across various stakeholders.