Jonathan Hayes
About Jonathan Hayes
Jonathan Hayes is a Senior Product Manager at SITA, where he focuses on advancing Airport Management systems through customer engagement. He has a robust background in technical roles and change management, with previous positions at Learning Pool, BT, and SITA.
Current Role at SITA
Jonathan Hayes serves as a Senior Product Manager at SITA, a position he has held since 2018. In this role, he is responsible for ensuring that the Airport Management systems remain competitive in the market. He engages with customers and stakeholders to gather insights and feedback, which informs product development. Hayes advocates for a DevOps approach within his team, aiming to enhance the efficiency of product development and delivery processes. His contributions support the presales, delivery, and operations teams in effectively selling, implementing, and supporting SITA's products.
Previous Experience at SITA
Before his current role, Jonathan Hayes held multiple positions at SITA. He worked as a Senior Solution Architect from 2011 to 2018, where he focused on developing complex digital solutions for the air industry. Prior to that, he served as a Technical Design Architect for one year in 2010. His extensive experience at SITA has equipped him with a deep understanding of the company's products and services, as well as the needs of its clients.
Experience at Learning Pool and BT
Jonathan Hayes worked at Learning Pool as a Senior Web Developer from 2009 to 2010. His role involved developing web-based solutions, contributing to his technical expertise. Before that, he spent four years at BT in the Global Financial Services sector from 2005 to 2009. This experience provided him with a solid foundation in technology and project management, which he has applied throughout his career.
Education and Technical Background
Jonathan Hayes studied Computing at Bournemouth University, where he achieved a 2.1 degree from 1992 to 1995. His educational background has provided him with a strong technical foundation, which he has leveraged in various roles throughout his career. Hayes has a strong focus on change management and problem-solving, skills that are essential in the fast-paced technology sector.
Expertise in Digital Solutions
Jonathan Hayes has extensive experience in defining strategies for delivering innovative and complex digital solutions, particularly within the air industry. His work involves engaging with various stakeholders to ensure that the products meet market demands and customer needs. His technical background and leadership in product management contribute to the advancement of SITA's offerings in the competitive landscape.