Kapil Pareek, Pmp®
About Kapil Pareek, Pmp®
Kapil Pareek is a Lead Analyst at SITA, where he has worked since 2013. He has a strong background in IT operations management, having previously served as Operations Manager at Wipro Infotech and received multiple awards for his performance.
Work at SITA
Kapil Pareek has been employed at SITA as a Lead Analyst since 2013. In this role, he has been instrumental in managing IT operations, particularly at the T3 airport, where his efforts contributed to the organization receiving the 'Excellence Service Delivery' award. He serves as the primary point of contact for customer escalations, ensuring that service delivery aligns with agreed Service Level Agreements (SLAs). His responsibilities include coordinating with multiple teams to address customer needs effectively.
Previous Experience at Wipro Infotech
Before joining SITA, Kapil Pareek worked at Wipro Infotech as an Operation Manager from 2007 to 2013. During his tenure, he was responsible for managing operations and handling suppliers across the Middle East, India, and Africa. His outstanding performance in Operations Management earned him the 'Galaxy Award' from Wipro Infotech's Gurgaon North Division. His experience in this role laid a strong foundation for his current position.
Education and Expertise
Kapil Pareek holds a Master of Computer Applications (MCA) degree from IIIM. He is a Certified Six Sigma Black Belt, a certification he obtained in 2019, which demonstrates his expertise in process improvement and operational excellence. His educational background and certifications contribute to his analytical skills and ability to manage complex IT operations effectively.
Achievements and Recognition
Kapil Pareek has received multiple awards for his performance and contributions to his organizations. He has been recognized with the 'BRAVO Award' for three consecutive years (2019, 2020, 2021) for exemplifying company values. Additionally, he received an 'Appreciation Certificate' from Bharti Airtel for his exceptional performance in WebLogic Server administration, highlighting his technical skills and commitment to excellence.