Karla Rodríguez
About Karla Rodríguez
Karla Rodríguez is a Senior Client Service Representative at Sita, with over 11 years of experience in her current role. She has a background in technical operations and account support, having worked for notable companies such as Cisco and Hewlett-Packard.
Work at SITA
Karla Rodríguez has been employed at SITA as a Senior Client Service Representative since 2013. Her role involves managing client relationships and ensuring high levels of service delivery. Based in Cointrin, Geneva, Switzerland, she has contributed to the company's operations for over 11 years. SITA specializes in providing IT and telecommunications services to the air transport industry, and Rodríguez plays a key role in supporting clients in this sector.
Previous Experience at Cisco
Before joining SITA, Karla Rodríguez worked at Cisco as a High Technician Operations Manager for a period of 7 months in 2012. Her responsibilities included overseeing technical operations and ensuring efficient service delivery. This role was based in San Jose, California, United States, where she gained valuable experience in managing technical teams and operations.
Career at Hewlett-Packard
Karla Rodríguez has a significant history with Hewlett-Packard, where she held multiple positions over a span of 15 years. She served as a Consultor Técnico Senior from 1997 to 2006 and later as an Account Support Manager from 2006 to 2012. Both roles were based in San Jose, California, United States, and involved technical consulting and account management, respectively. Her extensive experience at Hewlett-Packard contributed to her expertise in client service and technical operations.
Education Background
Karla Rodríguez studied at Universidad Tecnológica De México, where she completed two periods of study. The first was from 1998 to 2002, lasting four years, and the second was a one-year program from 2004 to 2005. This educational background provided her with foundational knowledge and skills that have supported her career in technology and client services.
Early Career as Network Administrator
Karla Rodríguez began her professional career as a Network Administrator at Ite in Australia from 1996 to 1997. This role lasted for one year and marked her entry into the technology field, where she developed skills in network management and technical support.