Kenneth Hyde
About Kenneth Hyde
Kenneth Hyde is a Senior Business Analyst at SITA, specializing in traveller screening and call-centre processes for airlines. He has extensive experience in Agile methodologies and has held various roles in the aviation sector since the 1980s.
Work at SITA
Kenneth Hyde has been employed at SITA as a Senior Business Analyst since 2012. In this role, he conducts extensive customer workshops with government teams to enhance business processes related to traveller screening and call-centres for airline inquiries. He also serves as a Subject Matter Expert (SME) and Product Owner within multiple scrum teams, utilizing Agile methodology to deliver effective solutions for traveller screening and clearance to various governments.
Previous Experience
Before his current position at SITA, Kenneth Hyde held various roles in the aviation and technology sectors. He worked at Atraxis as a Senior Solutions Designer/Product Manager from 1999 to 2001 in Zürich, Switzerland. Prior to that, he was a Senior Reservations Agent/Ticketing Supervisor at British Airways from 1984 to 1989. He also served as a Senior Vendor Links Analyst at Galileo International from 1990 to 1999 and as a Product Manager at EDS Group from 2001 to 2008, also in Zürich.
Education and Expertise
Kenneth Hyde studied at Feltham Comprehensive School, where he achieved 'A' level education from 1972 to 1979. His educational background supports his extensive experience in business analysis and product management within the aviation industry. His expertise includes conducting customer workshops, improving business processes, and implementing Agile methodologies in team environments.
Roles and Responsibilities
In his role as a Senior Business Analyst at SITA, Kenneth Hyde is responsible for improving business processes related to traveller screening and call-centres. He plays a critical role in delivering solutions that meet the needs of various government entities. His involvement in scrum teams as a Subject Matter Expert and Product Owner highlights his leadership in project management and product development.