Kenneth Ngobeni
About Kenneth Ngobeni
Kenneth Ngobeni is a Network Specialist at Sita in Cointrin, Geneva, Switzerland, where he has worked since 2013. He provides system support for mobile devices and manages IT service delivery tasks, drawing on his background in Computer Engineering and previous experience as a Field Services Engineer.
Work at SITA
Kenneth Ngobeni has been employed at SITA since 2013, serving as a Network Specialist for 11 years in Cointrin, Geneva, Switzerland. In this role, he provides system support for configuring smartphones, iPads, and iPhones. He is responsible for problem and service request management within the IT service delivery framework. His daily operations include formal reporting and statistics monitoring, ensuring efficient service delivery and support.
Education and Expertise
Kenneth Ngobeni's educational background includes studies at Hosea Kekana School from 1998 to 2000 and Madisong Middle School. He furthered his education at Pinnacle Business College, where he studied Computer Engineering from 2002 to 2004. This educational foundation supports his expertise in network systems and client support, particularly in advising clients on equipment usage and available programs.
Previous Experience at Gijima
Before joining SITA, Kenneth Ngobeni worked at Gijima as a Field Services Engineer from 2008 to 2013 in Verwoerdburg, Gauteng, South Africa. During his five years at Gijima, he gained valuable experience in field services, contributing to his skills in IT service delivery and client support.
Technical Skills and Responsibilities
In his current role as a Network Specialist, Kenneth Ngobeni engages in various technical responsibilities. He provides system support for mobile devices and handles problem and service request management. His role requires him to offer client advice on equipment usage and application usage, ensuring users can effectively utilize their devices and software.