Khoder Eter
About Khoder Eter
Khoder Eter serves as the Vice President of Regions at SITA, where he has worked since 2002. He has a strong background in service management and customer service quality, having developed standardized processes and training programs throughout his career.
Work at SITA
Khoder Eter has held the position of VP Regions - SGS Regional Operations at SITA since 2002. In this role, he oversees regional operations and focuses on enhancing service delivery across various regions. Prior to this, he served as VP Customer Service & Quality Management from 1988 to 2001, where he was responsible for improving customer service standards and quality management processes.
Education and Expertise
Khoder Eter studied at Ecole Nationale Superieure d'Ingenieurs, where he earned a master's degree in business administration. He also attended Ecole Superieure de Commerce de Paris, obtaining an MBA Post. His educational background provides him with a strong foundation in business management and operational efficiency.
Background
Khoder Eter has extensive experience in the aviation and service management sectors. He has been with SITA for over two decades, contributing to various initiatives aimed at improving customer engagement and service quality. His career reflects a commitment to enhancing operational processes and customer interactions.
Achievements
During his tenure at SITA, Khoder Eter has redefined key engagement processes to streamline customer interactions, significantly improving service efficiency. He developed a Service Management handbook to standardize processes, which has contributed to enhanced service quality. Additionally, he implemented a certification program for Customer Service Managers to improve their skills and service delivery.