Kieran Appleton
About Kieran Appleton
Kieran Appleton is a professional in Customer Insights and Research at Sita, with a background in airline operations and customer service. He has over a decade of experience in various roles within the aviation sector, primarily based in Geneva, Switzerland.
Current Role in Customer Insights and Research
Kieran Appleton currently holds the position of Customer Insights and Research at Sita, where he has been employed since 2015. His role focuses on gathering and analyzing customer data to inform business strategies and enhance service delivery. This position has allowed him to leverage his extensive experience in the aviation industry to provide valuable insights that drive decision-making processes.
Previous Experience at Sita
Before his current role, Kieran Appleton worked at Sita in various capacities. He served as a Customer Services Executive at Sitaonair from 2010 to 2015, where he managed customer interactions and support. Prior to that, he held the position of Manager Flight Operations Training Services from 2006 to 2010, overseeing training programs for flight operations. His earlier roles included Airport Resource Analyst from 2004 to 2006 and Senior Airline Operations and Flight Planning Analyst from 2001 to 2004, both in Cointrin, Geneva.
Educational Background
Kieran Appleton studied at the University of Surrey, where he earned a Bachelor of Arts degree in English from 1997 to 2000. His academic journey began at Brooklands College, where he studied English, History, and Geography from 1995 to 1997. This educational foundation has contributed to his analytical skills and understanding of customer needs within the aviation sector.