Kristal Wright
About Kristal Wright
Kristal Wright is an Acm Senior Operations Specialist Messaging at Sita, where she has worked since 1994. With a background in software engineering at Pitney Bowes, she specializes in resolving service defects and enhancing IT applications for the air transport industry.
Work at SITA
Kristal Wright has been employed at SITA as an ACM Senior Operations Specialist Messaging since 1994. With a tenure of 30 years, she operates from Cointrin, Geneva, Switzerland. In her role, she investigates customer queries and coordinates with engineering staff to resolve service defects. Her contributions focus on the innovation and development of IT applications and communication services tailored for the air transport industry.
Previous Experience at Pitney Bowes
Before joining SITA, Kristal Wright worked at Pitney Bowes as a Software Engineer from 1984 to 1992. During her eight years in Stamford, Connecticut, she developed troubleshooting and service information documentation intended for operations and helpdesk staff. This role equipped her with essential skills in software engineering and operational support.
Expertise in Messaging Services
Kristal Wright has extensive expertise in messaging services, where she proactively monitors and maintains these services to ensure optimal performance. Her role involves addressing customer queries and collaborating with engineering teams to enhance service reliability and efficiency.
Contributions to IT Applications
Throughout her career, Kristal Wright has contributed to the innovation and development of IT applications within the air transport sector. Her work focuses on improving communication services, which are critical for the operational efficiency of the industry.