Lance Wong
About Lance Wong
Lance Wong is an Analyst specializing in Customer Centricity at SITA, where he has worked since 2016. He has extensive experience in revenue assurance, financial management, and customer support, having held various analytical roles within SITA and previously at STMicroelectronics.
Current Role at SITA
Lance Wong currently serves as an Analyst in Customer Centricity at SITA, a position he has held since 2016 in Paris. In this role, he focuses on managing customer support, emphasizing product delivery, payment issues, customer satisfaction, and crisis management. He conducts root cause analysis of customer complaints to enhance service delivery and ensure that customer needs are met effectively.
Previous Experience at SITA
Prior to his current role, Lance Wong worked at SITA in various analytical positions. He served as an Analyst in Revenue Assurance from 2014 to 2016, where he was involved in ensuring regulatory compliance and risk advisory. From 2010 to 2014, he held the position of Analyst as Major Service Expert, and from 2007 to 2010, he was the Analyst for Account Owner of APAC Customers. His experience spans finance, revenue, operations, and project management within the Contract to Cash process.
Professional Background at STMicroelectronics
Before joining SITA, Lance Wong worked at STMicroelectronics as a Financial Executive from 2000 to 2003. In this role, he contributed to financial operations, gaining valuable experience that would support his future roles in analysis and customer-centric operations.
Education and Qualifications
Lance Wong holds a Bachelor's degree in Computer Science from the University of Portsmouth. Additionally, he studied Accounting and Finance at AAT, where he also achieved a Bachelor's degree. His educational background provides a strong foundation for his analytical roles in finance and customer service.
Skills and Contributions
Lance Wong is skilled in creating and implementing reports, KPIs, and dashboards dedicated to revenue control and performance. He collaborates with global service lines to enhance business operations and acts as a commercial partner for strategic decisions, including presale, pricing, and product solutions. His work in GEO Business Support during pre-sales activities further demonstrates his commitment to ensuring operational excellence.