Ludovic Mathe
About Ludovic Mathe
Ludovic Mathe is a Senior Customer Success Manager and SITA Telecom Manager at SITA, with over 20 years of experience in the Air Transport Industry. He has a strong technical background in IT and extensive international expertise in pre-sales activities across Europe, the Middle-East, and Africa.
Current Role at SITA
Ludovic Mathe currently serves as Senior Customer Success Manager and SITA Telecom Manager at SITA, a role he has held since 2020. In this position, he focuses on enhancing customer satisfaction and ensuring successful service delivery. His responsibilities include managing customer relationships and overseeing telecom operations. Mathe's extensive experience in the air transport industry supports his effectiveness in this role.
Previous Experience at SITA
Ludovic Mathe has a significant history with SITA, having worked in various capacities since 2008. He initially served as a Bid Manager from 2008 to 2011, followed by a position as Service Delivery Manager from 2011 to 2015. His roles at SITA have contributed to his comprehensive understanding of customer needs and service management within the air transport sector.
Professional Background at IER
Before his tenure at SITA, Ludovic Mathe worked at IER from 1997 to 2008. His roles included Software Validation Engineer from 1997 to 1999, Sales Support Manager from 1999 to 2005, and Sales & Project Support Manager for Key Accounts from 2005 to 2008. These positions provided him with a solid foundation in software validation and sales support, enhancing his technical and customer service skills.
Education and Technical Expertise
Ludovic Mathe studied at I.P.S.A., where he earned a Master's degree in Engineering with a focus on Aeronautics from 1991 to 1996. He also studied aerospace engineering at IPSA, école d'ingénieurs de l'air et de l'espace, further solidifying his technical background. This educational foundation supports his roles in customer success and service delivery within the air transport industry.
International Experience in Air Transport
With over 20 years of experience in the air transport industry, Ludovic Mathe has developed extensive expertise in pre-sales activities across Europe, the Middle-East, and Africa. His international experience enhances his ability to address diverse customer needs and adapt to various market conditions, contributing to his effectiveness in customer success management.