Maciej Kowalczyk
About Maciej Kowalczyk
Maciej Kowalczyk is a Senior Engineer Field Ops at SITA, where he has worked since 2014. He has extensive experience in technical support and training for airport systems, particularly at Warsaw Chopin Airport.
Current Role at SITA
Maciej Kowalczyk serves as a Senior Engineer Field Ops at SITA, a position he has held since 2014. He operates in the Warsaw Area, Poland, where he is responsible for overseeing field operations. His role includes creating technical documentation for systems and processes, ensuring that operational standards are met. Kowalczyk acts as a single point of contact (SPOC) for technical support at Warsaw Chopin Airport, providing essential assistance and guidance to airport staff.
Previous Experience at SITA
Before becoming a Senior Engineer Field Ops, Kowalczyk worked at SITA in various capacities. He served as an Engineer Field Ops from 2010 to 2014 and as a Field Service Technician from 2006 to 2010, both roles based in the Warsaw Area. His experience at SITA spans over eight years, during which he gained extensive knowledge in field operations and technical support.
Education and Expertise
Kowalczyk studied at Wyższa Szkoła Menedżerska w Warszawie, where he earned a degree in Computer Engineering from 2003 to 2007. This educational background provided him with a solid foundation in technical principles and practices, which he applies in his current role at SITA.
Technical Skills and Responsibilities
In his current position, Kowalczyk is involved in the installation, configuration, and staff training for CUTE/CUSS/CUPPS systems at various airports across Poland and Europe. He provides 1st, 2nd, and 3rd level support for these systems at Warsaw Chopin Airport. Additionally, he conducts independent shifts and is available for on-call duties 24/7/365, ensuring continuous operational support.
Training and Workshops
Kowalczyk is responsible for training customers, including conducting 'train the trainer' sessions. He administers workshops and office operations related to field operations, enhancing the skills and knowledge of staff involved in airport operations. His training initiatives contribute to improved service delivery and operational efficiency.