Mahmoud Ghalayini Capm, Itil
About Mahmoud Ghalayini Capm, Itil
Mahmoud Ghalayini is a Service Delivery Manager in the EUC Practice at SITA, with a Bachelor's degree in Computer Software Engineering from Applied Science University. He has over a decade of experience in the information technology and services industry, specializing in ITIL and business process analysis.
Current Role as Service Delivery Manager
Mahmoud Ghalayini serves as the Service Delivery Manager for the End User Computing (EUC) Practice at SITA. He has held this position since 2016, contributing to the management and delivery of IT services in Amman Governorate, Jordan. His role involves overseeing service delivery processes and ensuring alignment with business needs.
Previous Experience at SITA
Prior to his current role, Mahmoud Ghalayini worked at SITA in various capacities. He served as an Analyst from 2009 to 2014, and later as a Team Coordinator for the Airport & Government Practice from 2014 to 2016. He also held the position of Senior Change Analyst for a brief period in 2014. His tenure at SITA highlights his extensive experience in the information technology and services industry.
Education and Qualifications
Mahmoud Ghalayini earned a Bachelor's degree in Computer Software Engineering from Applied Science University, where he studied from 2004 to 2008. His educational background provides a solid foundation for his career in IT service management and technical roles.
Technical Expertise in ITIL
Mahmoud Ghalayini possesses expertise in ITIL, a framework for IT service management that focuses on aligning IT services with business objectives. This knowledge supports his role in managing service delivery and improving operational efficiency within the organization.
Background in Information Technology
Mahmoud Ghalayini has a strong background in information technology, with experience in various roles that emphasize technical proficiency. His work includes managing databases and conducting business process and requirements analysis, showcasing his ability to enhance business operations through technology.