Mahmoud Sidawi
About Mahmoud Sidawi
Mahmoud Sidawi is an engineer currently employed at SITA in Jordan since 2016. He has previous experience in customer service and team coaching roles at Zain Jordan and MarkaVIP, respectively.
Work at SITA
Mahmoud Sidawi has been employed at SITA since 2016, serving as an Engineer. His role involves contributing to various engineering projects and initiatives within the organization. SITA is known for providing IT and telecommunications solutions to the aviation industry, and Sidawi's work supports the company's mission to enhance operational efficiency and customer experience.
Previous Experience in Customer Service
Before joining SITA, Mahmoud Sidawi worked at Zain Jordan as a Customer Service Adviser from 2010 to 2012. In this role, he was responsible for addressing customer inquiries and providing support, which helped him develop strong communication skills and customer relations expertise.
Experience at MarkaVIP
Mahmoud Sidawi served as a 3PL Team Coach at MarkaVIP from 2014 to 2016. In this position, he managed logistics and third-party logistics operations, ensuring efficient processes and team performance. His experience in this role contributed to his understanding of supply chain management.
Education in Telecommunication Engineering
Mahmoud Sidawi studied Telecommunication Engineering at Princess Sumaya University for Technology, where he earned a Bachelor of Engineering (B.Eng.) degree. His studies spanned from 2010 to 2016, providing him with a solid foundation in telecommunications principles and practices.