Maico Costa
About Maico Costa
Maico Costa is a Lead Analyst for Service Improvement at SITA, with a background in data analysis and business strategy. He has held various roles in organizations such as Altice Portugal, Cisco, and Inodev, focusing on enhancing data-driven decision-making and customer satisfaction.
Work at SITA
Maico Costa currently serves as the Lead Analyst for Service Improvement at SITA, a position he has held since 2023. In this role, he focuses on enhancing service delivery and operational efficiency. His responsibilities include implementing data-driven strategies to improve customer satisfaction and profitability. His work aligns with SITA's commitment to providing innovative solutions in the aviation industry.
Previous Experience in Data Analysis
Prior to his role at SITA, Maico Costa worked at Inodev as a Business Strategy & Digital Transformation Consultant from 2022 to 2023. He also held the position of Business Intelligence Analyst at Cisco from 2021 to 2022. His earlier experience includes a role as a Reporting Analyst at Altice Portugal from 2018 to 2021. These positions contributed to his expertise in data analysis and strategic decision-making.
Background in Human Resources and Market Research
Maico Costa has a diverse background that includes experience in human resources and market research. He worked at Altice Portugal as a Human Resources Manager from 2013 to 2018 and as a Backoffice Assistant for two months in 2013. Additionally, he spent 11 months at Marktest as a Market Research Analyst in 2012. This varied experience has equipped him with a broad understanding of organizational dynamics.
Education and Expertise
Maico Costa studied at Externato de Penafirme, where he completed a course in Technological Administration from 2006 to 2009. He later attended ISEG - Lisbon School of Economics & Management, earning a Bachelor's degree in Economics from 2016 to 2020. His educational background supports his focus on aligning business strategy with data environments to enhance resource utilization.
Focus on Service Improvement and Data-Driven Decision Making
Maico Costa aims to improve data-driven decision-making capabilities within organizations. He works on maximizing customer satisfaction, efficiency, and profitability through various service improvement initiatives. His approach emphasizes the importance of aligning business strategies with data insights to optimize resource utilization and drive organizational success.