Mandar Thali
About Mandar Thali
Mandar Thali is a Service Delivery Manager at SITA, responsible for managing operational escalations and coordinating activities across various business units and service providers. He has over 20 years of experience in this role, focusing on service quality, customer satisfaction, and financial management.
Work at SITA
Mandar Thali has been employed at SITA since 2004, serving as a Service Delivery Manager for 20 years. In this role, he acts as the primary operational point of contact for escalations, coordinating activities across various Business Units and service providers. His responsibilities include managing the Profit & Loss (P&L) for assigned contracts, ensuring that revenue targets and business case margins are met or exceeded. He also facilitates regular service reviews with service providers to maintain service quality and implement necessary Service Improvement Plans (SIPs).
Education and Expertise
Mandar Thali completed his education at C.S.S. High School, where he studied Economics and earned a Bachelor of Arts (B.A.) degree from 1991 to 1995. Prior to this, he attended SS from 1986 to 1991 for five years. His educational background provides a foundation for his expertise in service delivery management, operational coordination, and financial oversight within the context of SITA's business operations.
Background
Mandar Thali has a significant tenure in the service delivery sector, particularly within SITA. His career spans nearly two decades, during which he has developed a comprehensive understanding of operational management and customer service dynamics. His role involves direct interaction with service providers and customers, focusing on service quality and satisfaction.
Achievements
In his capacity as Service Delivery Manager, Mandar Thali plays a key role in developing customer proposals by identifying local factors that may influence operational models and costs. He is responsible for providing service reports and conducting regular reviews with customers to assess service quality and customer satisfaction, contributing to the overall effectiveness of SITA's service delivery.