Mandla Mona
About Mandla Mona
Mandla Mona is an IT Helpdesk Technician with extensive experience in technical support roles. He has worked for various organizations, including Tracker and Sita, and has a background in engineering from Richfield Institute of Technology.
Current Role at SITA
Mandla Mona serves as an IT Helpdesk Technician at SITA, a position held since 2009. With over 15 years of experience in this role, he operates from Cointrin, Geneva, Switzerland. His responsibilities include providing technical support and assistance to users, ensuring efficient IT service delivery.
Previous Experience at SITA
Prior to his current role, Mandla Mona worked as an IT Service Desk Technician at SITA from 2008 to 2018. During this 10-year tenure, he developed skills in troubleshooting and resolving IT issues, contributing to the overall efficiency of the organization's IT services.
Work at Tracker
Mandla Mona has been employed as an IT Service Desk Technician Tier 2 at Tracker since 2018. In this role, he provides advanced technical support, addressing complex IT issues and ensuring that service levels are maintained within the organization.
Education and Training
Mandla Mona studied at Richfield Institute of Technology, where he completed a two-year program from 2006 to 2008. He also pursued further studies in Engineering at the same institution in 2014, although this program lasted less than a year. Additionally, he attended Hebron Technical High School.
Early Career at Department of Rural Development and Land Reform
Mandla Mona began his career as a Desktop Support Technician at the Department of Rural Development and Land Reform in South Africa, where he worked from 2007 to 2008 for a total of nine months. He also held a position as IT Desktop Support within the same department for 10 months during that time.