Manuel Garcia
About Manuel Garcia
Manuel Garcia serves as the General Manager of Heathrow Airport, where he has worked since 2018. He has a background in customer service and network infrastructure, having held various leadership roles at SITA and other organizations.
Work at SITA
Manuel Garcia has held multiple roles at SITA, contributing to the company's operations and customer service strategies. He served as Head of Delivery & Operations from 1999 to 2009 for a decade, followed by a position as VP Customer Service from 2009 to 2013 for four years. After that, he transitioned to VP Global Operations from 2012 until 2018, where he focused on global operational strategies. Since 2018, he has been the General Manager at Heathrow Airport, where he plays a crucial role in driving innovation and aligning services with the airport's vision.
Education and Expertise
Manuel Garcia earned a Bachelor of Science (BSc) degree in Computer Science from the University of Greenwich, where he studied from 1983 to 1987. His educational background provides a strong foundation for his career in network infrastructure and operations management. His expertise spans digitalisation, network services, and customer experience enhancement, particularly within the aviation sector.
Background
Before joining SITA, Manuel Garcia worked at Legal & General as Network Infrastructure Manager from 1989 to 1995 for six years. He then moved to Mellon Bank, where he served as European Network & Operations Manager from 1995 to 1999 for four years. His diverse background in network management and operations has equipped him with the skills necessary to lead significant initiatives in his current role.
Achievements
In his role as General Manager at Heathrow Airport, Manuel Garcia has initiated and led digitalisation programmes aimed at enhancing airport services. He focuses on delivering high-quality network services to improve customer experience and plays a key role in achieving sales, revenue, and margin targets through strategic business growth and efficiency improvements. His efforts in driving innovation initiatives between SITA and Heathrow Airport have been instrumental in aligning operational goals with customer service excellence.