Martin Judge
About Martin Judge
Martin Judge is a System Support Team Analyst at SITA AERO, where he has maintained a 99.94% SLA target for server uptime since 2007. He specializes in capacity and configuration management, ensuring high quality of service and PCI compliance for web services hosted in Godalming and Atlanta.
Work at SITA
Martin Judge has been employed at SITA AERO since 2007, serving as a System Support Team Analyst. In this role, he is responsible for maintaining server uptime, achieving a target of 99.94% SLA each year. His work involves supporting web services hosted in both Godalming and Atlanta, ensuring high-quality service for external customers. Martin also engages in 24/7 monitoring and maintenance, as well as incident, problem, and change management within an ITIL framework.
Education and Expertise
Martin Judge studied at Petersfield School from 1988 to 1993. His expertise includes capacity and configuration management, which is essential for maintaining high quality of service. He is proficient in using tools such as Trillium, Word, and Excel for report generation and documentation. Additionally, he utilizes SecureCRT and Filezilla for server access and maintenance, demonstrating his technical skills in IT support.
Background
Before joining SITA AERO, Martin worked as a Systems Support Analyst at Mann Countrywide from 2004 to 2007. In this position, he focused on IT support and gained valuable experience that contributed to his current role. His background includes extensive knowledge in server management, compliance, and quality assurance.
Achievements
In his current role, Martin Judge has consistently maintained a 99.94% SLA target for server uptime, which contributes to potential bonuses. He ensures PCI Compliance by regularly patching servers to meet the latest security standards. His responsibilities also include engaging in backup services for development, QA, and production servers, which is critical for operational continuity.