Maykel Joseph
About Maykel Joseph
Maykel Joseph is a Customer Success Manager at SITA, where he has worked since 2014 in Cairo Governorate, Egypt. He has a background in solution delivery management and project management, with previous roles at Orange Business Services and a strong academic foundation in Computer & Systems Engineering.
Work at SITA
Maykel Joseph has served as a Customer Success Manager at SITA since 2014. In this role, he has been responsible for managing full services for four critical customers in the airline industry. His contributions have been significant, including supporting the France team in achieving all Key Performance Indicators (KPIs) and earning the Team of the Quarter award for the first time. His tenure at SITA has spanned a decade, during which he has focused on enhancing customer satisfaction and operational efficiency.
Previous Experience at Orange Business Services
Prior to his current role at SITA, Maykel Joseph worked at Orange Business Services in various capacities. He served as Head of Solution Delivery Management from 2012 to 2013, and as Solution Delivery Manager from 2008 to 2011. Additionally, he held the position of Senior Project Manager for a brief period in 2014. His experience at Orange Business Services provided him with a solid foundation in project management and solution delivery.
Education and Expertise
Maykel Joseph studied Computer and Systems Engineering at Ain Shams University, where he earned his Bachelor's degree from 2003 to 2007. He also attended College de la Salle. His educational background has equipped him with the technical knowledge and skills necessary for his roles in customer success and project management within the technology and telecommunications sectors.
Achievements and Awards
Throughout his career, Maykel Joseph has received the Excellent Achiever award seven times, highlighting his commitment to excellence in his work. Notably, he achieved a 100% customer satisfaction score for Air Algerie in both the second half of 2015 and the first half of 2018. He also led a large-scale project for Chanel, managing operations across 70 countries, demonstrating his capability in handling complex, international projects.