Menouar Belkacemi
About Menouar Belkacemi
Menouar Belkacemi is a Senior IT Service Transition Manager with extensive experience in IT operations and project management. He has worked for various companies in Montreal, including SITAONAIR and Orange Business Services, and holds multiple certifications in project management and IT service management.
Work at SITAONAIR
Menouar Belkacemi has been employed at SITAONAIR as a Senior IT Service Transition Manager since 2018. In this role, he is responsible for overseeing the transition of IT services, ensuring that they meet the required standards and are delivered effectively. His position involves managing various aspects of IT operations, with a focus on service delivery and customer satisfaction. His extensive experience in the field supports his capability to handle complex service transitions.
Previous Experience at Orange Business Services
Prior to his current role, Menouar Belkacemi worked at Orange Business Services as an Applications & Systems Analyst Team Lead from 2001 to 2005. He also served as an IT Operations Support Manager from 2005 to 2008 and later as an IT Project Manager from 2008 to 2014. His tenure at Orange Business Services spanned over seven years, during which he developed significant expertise in IT operations and project management.
Education and Certifications
Menouar Belkacemi holds a Bachelor of Science degree in Computer Science from the Institut national d'Informatique. He is certified in multiple project management methodologies, including PMP, ACP, and CSM. Additionally, he possesses a Lean Six Sigma Green Belt certification, which highlights his focus on process improvement and operational efficiency. His certifications and educational background contribute to his strong foundation in IT service management.
Expertise in IT Service Management
Menouar Belkacemi demonstrates strong expertise in ITIL Service Management, which is essential for effective IT service delivery and transition. He has a comprehensive understanding of network and security architecture, crucial for managing IT operations and ensuring data protection. His proficiency in managing customer and vendor relationships further enhances his ability to deliver successful project outcomes.
Multilingual Communication Skills
Menouar Belkacemi is fluent in both English and French, which enhances his communication capabilities in multilingual environments. This skill is particularly valuable in diverse workplaces and contributes to effective collaboration with international teams and stakeholders.