Mirjana Sijan
About Mirjana Sijan
Mirjana Sijan serves as the Senior Manager of Customer Application Support for Consumer and UATP at SITA, where she has worked since 2019. With extensive experience in customer support and project management, she focuses on improving end-to-end solutions for customers.
Work at SITA
Mirjana Sijan has been employed at SITA since 1996, holding various positions that reflect her expertise in customer application support and product management. Currently, she serves as the Senior Manager for Customer Application Support, focusing on Consumer and UATP since 2019. In this role, she initiates and contributes to continuous support improvements for end-to-end solutions utilized by customers. Prior to her current position, she worked as a Product and Support Manager for Auto Rules and Fares Data Distribution from 2008 to 2012, and as a Team Lead for PAT and Air Tariff publications from 1996 to 2005.
Education and Expertise
Mirjana Sijan holds a Bachelor of Arts degree in Economics from the University of Belgrade, Faculty of Economics. She also studied Business Economy, Transport, and Tourism, which provided her with a strong foundation in economic principles and industry-specific knowledge. Her educational background supports her extensive experience in customer application support and project management within the aviation sector.
Background
Mirjana Sijan has a long-standing career at SITA, spanning over two decades. Her roles have evolved from Team Lead and Manager positions to her current senior management role. She has worked in various capacities, including managing customer transitions to support, service design, operational readiness, and supplier management. Her experience covers a wide range of responsibilities, showcasing her ability to handle complex projects and improve customer service processes.
Achievements
Throughout her career at SITA, Mirjana Sijan has been instrumental in converting challenging and ambiguous engagements into clear goals. She has a proven track record of setting up well-structured project plans that enhance operational efficiency. Her contributions to customer application support and service design have led to significant improvements in the solutions provided to customers, reflecting her commitment to continuous support enhancements.