Ml Deepak
About Ml Deepak
Ml Deepak currently serves as the IT Service Desk Operations lead at Sita, a position he has held since 2015. He has extensive experience in client services and operations management, having worked at Convergys and Genpact in various managerial roles over a span of several years.
Work at SITA
Currently, Ml Deepak holds the position of IT Service Desk Operations at SITA. He has been with the company since 2015, contributing to the management and optimization of IT service operations. His role involves overseeing service desk functions, ensuring efficient support for IT services, and enhancing user experience.
Previous Experience at Convergys
Ml Deepak has extensive experience at Convergys, where he worked in various roles over multiple years. He served as a Unit Manager and Team Leader from 2002 to 2004. He later took on the role of Operations Manager from 2004 to 2006, followed by a position as Client Services Manager and Program Management from 2006 to 2011. His final role at Convergys was as a Senior Client Services Manager and Program Management from 2012 to 2014.
Experience at Genpact
Before his tenure at Convergys, Ml Deepak worked at Genpact as a Process Specialist from 1999 to 2002. This role contributed to his foundational knowledge and skills in process management and client services within the IT sector.
Education Background
Ml Deepak completed his Bachelor of Commerce degree at Delhi University from 1996 to 1999. Prior to this, he studied at Kendriya Vidyalaya, which provided him with a solid educational foundation.