Mohamad Chamseddine
About Mohamad Chamseddine
Mohamad Chamseddine is a Customer Success Manager at Sita, with extensive experience in managing major airline customers and a strong technical background in IT and networking. He holds a Master's degree from Lebanese International University and various professional certifications, showcasing his expertise in customer relationship management within the telecommunications and IT sectors.
Current Role at SITA
Mohamad Chamseddine has been serving as a Customer Success Manager at SITA since 2019. In this role, he focuses on managing customer relationships and ensuring satisfaction among major airline clients. His position is based in Cointrin, Geneva, Switzerland, where he leverages his extensive experience in the aviation and technology sectors.
Previous Experience in IT and Networking
Before joining SITA, Mohamad Chamseddine worked as an IT and Networking Specialist at a local company from 2001 to 2006. During this five-year period in Mea, Pays De La Loire, France, he developed technical skills and gained valuable experience in managing IT infrastructure and networking solutions.
Education and Expertise
Mohamad Chamseddine holds a Master of Science in Telecommunications Engineering from Lebanese International University, which he completed from 2005 to 2008. He furthered his education by obtaining a Master's degree from the same institution between 2006 and 2009. His academic background supports his expertise in customer business and commercial relationship management within the IT and telecommunications industries.
Certifications and Professional Skills
Mohamad Chamseddine possesses several professional certifications, including CCNA, Six Sigma, and ITIL. These certifications reflect his strong foundation in technical skills and process improvement methodologies. Additionally, he has a solid training background that enhances his professional communication and presentation abilities.
Management of Major Airline Clients
In his role at SITA, Mohamad Chamseddine has managed relationships with several major airline customers, including Emirates Airlines, Etihad Airways, Qatar Airways, Gulf Air, and Kuwait Air. His experience in this area underscores his capability in handling complex customer needs and fostering long-term partnerships in the aviation sector.