Monika Sansoa
About Monika Sansoa
Monika Sansoa is an Associate Specialist and Engineer in Service Operations at SITA, where she has worked since 2016. She holds a bachelor's degree from McGill University and has previous experience in customer service at Ericsson.
Work at SITA
Monika Sansoa has been employed at SITA since 2016, serving as an Associate Specialist and Engineer in Service Operations. In this role, she is responsible for various operational tasks that support the company's service delivery. Her tenure at SITA spans over eight years, during which she has contributed to the efficiency and effectiveness of service operations.
Education and Expertise
Monika Sansoa's educational background includes a Bachelor's degree from McGill University, which she obtained between 2009 and 2014. Prior to this, she studied at CEGEP - John Abbott College from 2006 to 2008 and attended École Secondaire Dorval Jean XXIII during the same period. This educational foundation has equipped her with the necessary skills and knowledge for her career in engineering and service operations.
Previous Experience at Ericsson
Before her current position at SITA, Monika Sansoa worked at Ericsson. She held the position of Customer Service Representative II from 2012 to 2014, where she engaged with customers to resolve issues and provide support. Additionally, she worked as a Customer Service Representative: Student from 2012 to 2013, gaining valuable experience in customer relations and service delivery.
Career Development
Monika Sansoa's career development reflects a steady progression in the field of service operations and customer service. Her experience at Ericsson provided her with foundational skills that she has applied in her current role at SITA. Over the years, she has built expertise in managing service operations, contributing to her professional growth.