Mpho Ratshirumela
About Mpho Ratshirumela
Mpho Ratshirumela is a Senior Specialist Engineer at SITA in Johannesburg, South Africa, with a decade of experience in infrastructure design and management. He has previously worked at EMC and Galdon Data and holds multiple IT certifications.
Work at SITA
Mpho Ratshirumela has been employed at SITA as a Senior Specialist Engineer since 2014. In this role, he operates in the Johannesburg Area, South Africa, where he has accumulated ten years of experience. His responsibilities include infrastructure discovery, design, build, and migration, particularly focusing on server, storage, and database environments. He also supports System Center Operations Manager (SCOM) functions, which involve monitoring applications, systems, and security events.
Previous Experience at EMC
Prior to his current position, Mpho Ratshirumela worked at EMC in Northern California as a Client Services Consultant from 2007 to 2009. During his two-year tenure in Rivonia, he gained valuable experience in client service and technical support, contributing to his overall expertise in the IT field.
Education and Expertise
Mpho Ratshirumela has a strong educational background in Information Technology. He studied at Boston City Campus, where he achieved both MCSA (Microsoft Certified Systems Administrator) and MCSE (Microsoft Certified Systems Engineer) certifications from 2005 to 2006. He also attended Johannesburg Technical College, where he studied Mathematics and Computer Science, earning qualifications in Mathematics and Engineering Science from 1998 to 2000. Additionally, he has been studying at Oracle University since 2004, focusing on Common Foundations Rel 8.11 (J.D. Edwards).
Technical Skills and Specializations
Mpho Ratshirumela specializes in third-line server support, emphasizing proactive monitoring, alerting, reporting, and trend analysis. He operates in an ITIL environment, focusing on achieving Service Level Agreements (SLA) and Operational Level Agreements (OLA) targets. His extensive experience includes utilizing Remedy Incident Management for issue resolution and participating in problem management meetings.
Experience at Galdon Data
Before joining EMC, Mpho Ratshirumela worked as a Microsoft System Engineer at Galdon Data from 2006 to 2007. His eleven-month experience in Germiston contributed to his technical proficiency and understanding of Microsoft systems, further enhancing his qualifications in the IT sector.