Muhammad Husseis
About Muhammad Husseis
Muhammad Husseis serves as a Customer Success Manager in the Government Solution Line at SITA, where he has worked for 18 years. He specializes in continual service improvement, customer satisfaction assessment, and service delivery management.
Work at SITA
Muhammad Husseis has been employed at SITA since 2006, serving as the Customer Success Manager for the Government Solution Line. In this role, he has been responsible for managing customer relationships and ensuring service quality. He operates Continual Service Improvement Plans (CSIPs) by evaluating customer feedback and implementing necessary changes. His responsibilities also include conducting customer service-related meetings, such as the Lead Operation Review Board and Service Performance Review, to enhance service delivery.
Education and Expertise
Muhammad Husseis holds a Bachelor's degree in Computer Science from Al Ahliyya Amman University, where he studied from 1999 to 2003. He possesses expertise in ITIL v4 and Six Sigma Green Belt methodologies, which support his role in service delivery management. His educational background and certifications contribute to his effectiveness in managing customer success and operational processes.
Background
With over 18 years of experience in the industry, Muhammad Husseis has developed a strong background in development planning and asset management. He has over 13 years of specific experience in service delivery management, which includes counseling and supervising customer service staff to ensure high service quality. His role involves acting as an operational point of contact for customers, users, service providers, and line management.
Achievements
During his tenure at SITA, Muhammad Husseis has successfully surpassed approved revenues and business case margins while managing a contract's profit and loss. He has created various service reports for customers and line management to assess satisfaction, demonstrating his commitment to improving service delivery based on customer feedback. Additionally, he tracks local factors affecting costs to ensure accurate billing for recurring and ad-hoc services.