Nicolas Pepe
About Nicolas Pepe
Nicolas Pepe is a Senior Lead Solution Architect at SITA, where he has worked since 2018, focusing on IT Service Management for the Air Transport Industry. He has over 15 years of experience at SITA and is fluent in English, French, and Spanish.
Work at SITA
Nicolas Pepe has been employed at SITA since 2004, holding various positions over the years. He currently serves as a Senior Lead Solution Architect, a role he has occupied since 2018 in the Montreal, Canada Area. Prior to this, he worked as a Lead Specialist from 2012 to 2018 and as a Senior Specialist from 2008 to 2012. His earlier role at SITA was as a Trillium System Administrator from 2004 to 2008. Throughout his tenure, he has developed a strong customer support orientation, particularly in IT Service Management tailored for the Air Transport Industry.
Education and Expertise
Nicolas Pepe earned a Bachelor's degree in Computer Science from Universitario Autonomo del Sur. His educational background provides a solid foundation for his extensive experience in IT Service Management, particularly within the air transport sector. His expertise encompasses solution architecture and customer support, which are critical in addressing the needs of clients in the aviation industry.
Background
Nicolas Pepe has built a career primarily at SITA, where he has accumulated over 19 years of experience in various roles. His professional journey began as a Trillium System Administrator, progressing through senior specialist roles to his current position as Senior Lead Solution Architect. His work has consistently focused on enhancing customer support and IT solutions within the air transport industry.
Communication Skills
Nicolas Pepe possesses excellent communication skills, fluent in three languages: English, French, and Spanish. This multilingual ability enhances his effectiveness in collaborating with diverse teams and clients across the global air transport industry, facilitating clear communication and understanding in various contexts.