Noel Roman
About Noel Roman
Noel Roman serves as a Customer Success Manager at SITA, where he has worked for 12 years, specializing in global airline and government accounts. He previously held a similar role at Orange Business Services for 14 years and is pursuing a Bachelor of Science in Telecommunications Management from DeVry University.
Work at SITA
Noel Roman has served as a Customer Success Manager at SITA since 2012. In this role, he operates remotely from Dallas, Texas, and has accumulated over 12 years of experience with the company. His responsibilities include managing global airline and government accounts, where he focuses on enhancing operational performance and service delivery. Roman has played a key role in implementing service improvement plans that have led to increased customer satisfaction.
Previous Experience at Orange Business Services
Prior to his tenure at SITA, Noel Roman worked at Orange Business Services as a Customer Service Manager from 1998 to 2012. During his 14 years in this position, he developed expertise in customer service management, which contributed to his current role in customer success. His experience at Orange Business Services provided him with a solid foundation in managing client relationships and service delivery.
Education and Expertise
Noel Roman studied Telecommunications Management at DeVry University, where he earned a Bachelor of Science degree in 1993. His educational background has equipped him with the necessary skills and knowledge to excel in customer success management. Roman specializes in operational performance and service delivery, focusing on enhancing client communications through collaboration with cross-functional teams and suppliers.
Achievements in Customer Satisfaction
Throughout his career, Noel Roman has made significant contributions to customer satisfaction. He implemented service improvement plans that resulted in a 15% increase in customer satisfaction. Additionally, he pioneered continuous improvement efforts that led to a 7% increase in service quality. His strategies for crisis management and operational escalation have been instrumental in resolving complex customer issues efficiently.