Olivier Nguyen
About Olivier Nguyen
Olivier Nguyen is a Senior Product Manager at SITA, where he has worked since 2017, focusing on improving IT operations at airports. He has extensive experience in product strategy, team coordination, and business performance management.
Work at SITA
Olivier Nguyen has been serving as a Senior Product Manager at SITA since 2017. In this role, he focuses on enhancing IT operations at airports by implementing strategies to minimize incidents and improve operational efficiency. His responsibilities include overseeing product strategy, managing the long- and short-term roadmap, and handling product lifecycle management. He coordinates a diverse team of specialists and engineers across various technologies and countries, ensuring effective collaboration and execution of projects. Previously, he worked as Lead Architect for End-User Computing at SITA from 2015 to 2017.
Education and Expertise
Olivier Nguyen has a strong educational background in computer sciences and electronics. He studied at the Institut Supérieur de Commerce et d'Informatique d'Orsay, achieving Niveau II from 1999 to 2001. He also attended Université Paris-Sud Orsay, where he earned a DEUST in Electronics and Computer Sciences from 1997 to 1999. Additionally, he completed the CORe Credential of Readiness program at Harvard Business School Online. His expertise encompasses product management, IT operations, and infrastructure solutions.
Background
Olivier Nguyen has extensive experience in IT operations and product management, with a career spanning over two decades. He has held various roles in notable organizations, including Nissan Europe, where he served as IT Operations Section Manager, and Mondelēz International, where he worked as a System Engineer. His previous positions also include Senior Consultant at Avanade and Infrastructure Architect at Exakis. This diverse background has equipped him with a comprehensive understanding of IT infrastructure and operations.
Achievements
During his tenure at SITA, Olivier Nguyen developed a comprehensive set of services for managing and monitoring devices at airports. This initiative covers 500 airports, 50,000 workstations, and 200,000 devices, significantly improving operational efficiency. He is also responsible for business performance management, which includes overseeing Profit & Loss (P&L) and ensuring customer satisfaction. His focus on reducing Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF) has contributed to enhanced IT operations at airports.