Oscar Lira
About Oscar Lira
Oscar Lira is a Solution Engineer Manager specializing in the Baggage Portfolio, with over 10 years of experience in the aviation industry, particularly in customer service and baggage handling processes.
Current Role at SITA
Oscar Lira serves as the Solution Engineer Manager for the Baggage Portfolio at SITA. He has been in this position since 2023, working in a hybrid capacity in the Área metropolitana de Ciudad de México. In this role, he focuses on developing solutions that enhance baggage handling processes and improve customer service experiences within the aviation industry.
Previous Experience at Aeromexico
Prior to his current role, Oscar Lira worked at Aeromexico for a total of 12 years. He held the position of Baggage Strategy and Central Baggage Tracing Leader from 2018 to 2022 in Mexico City. Before that, he served as a Customer Service and Baggage Supervisor from 2010 to 2018 in Ciudad de México. His extensive experience at Aeromexico contributed to his expertise in customer service and baggage handling processes.
Experience at Emirates
In 2023, Oscar Lira briefly worked as a Senior Airport Services Agent at Emirates for five months in Ciudad de México. This role allowed him to further develop his skills in customer service within a different airline environment, enhancing his understanding of airport operations.
Industry Expertise and Skills
Oscar Lira possesses over 10 years of experience in the aviation industry, with a specialization in customer service and baggage handling processes. He demonstrates proficiency in project management, particularly in generating reports and improving customer service experiences. His strong focus on defusing tension and addressing issues directly has contributed to his ability to support customers effectively.
Interest in Technology and Innovation
Oscar Lira has a keen interest in exploring new technologies that can enhance operational performance and improve industry best practices. His commitment to innovation reflects his proactive approach to adapting to the evolving needs of the aviation sector.