Practitioner Cyril Nair
About Practitioner Cyril Nair
Cyril Nair is a Program and Customer Engagement Manager for the Horizon Transition Program at SITA, where he has worked since 2015. He has extensive experience in program management and delivery across various companies, including roles at Orange Business Services and American Express.
Current Role at SITA
Cyril Nair currently serves as the Program and Customer Engagement Manager for the Horizon Transition Program at SITA. He has held this position since 2015, contributing to the company's initiatives in Gurgaon, Haryana, India. In this role, he is responsible for managing customer engagement and overseeing program implementation.
Previous Experience at SITA
Cyril Nair has extensive experience at SITA, having worked in various capacities. He was a Program Management and Delivery professional in the IT Corporate Technology Services division from 2008 to 2012. Following that, he served as the Program Delivery Manager for Passenger Solution Services in the APAC and MEIA regions from 2012 to 2015, working out of Kuala Lumpur, Malaysia.
Career History in Service Implementation
Prior to his tenure at SITA, Cyril Nair worked at Orange Business Services as the Manager of Service Implementation and Quality from 2005 to 2008 in Gurgaon, Haryana, India. His role involved overseeing service delivery and ensuring quality standards were met during implementation.
Early Career Background
Cyril Nair began his career at GTL Limited, where he worked as an Executive in Accounts Receivables and Commercials from 1999 to 2001 in New Delhi, Delhi, India. He then transitioned to American Express, serving as a Subject Matter Expert in Training and Operations from 2003 to 2005. This early experience laid the foundation for his future roles in program management and customer engagement.
Education Background
Cyril Nair studied at Delhi University, where he gained foundational knowledge that supports his career in program management and customer engagement. His education has contributed to his ability to manage complex programs and deliver effective customer solutions.