Rainer Berger
About Rainer Berger
Rainer Berger serves as the Program Director for the Government & Security Solution Line at SITA, where he has worked since 2012. He has extensive experience in IT outsourcing projects, customer service management, and biometric border control systems across multiple regions.
Work at SITA
Rainer Berger has been with SITA since 2012, currently serving as Program Director for the Government & Security Solution Line. His tenure at SITA spans over 12 years, during which he has held multiple roles, including Regional Head of Customer Service & Operations for East & Central Europe from 2007 to 2012, and Director of Operations for Airport & Desktop Services from 2004 to 2007. He also worked as a Senior Project Manager from 1995 to 2003. His experience at SITA encompasses managing customer service and operations for large IT systems, particularly in the airline and airport sectors.
Education and Expertise
Rainer Berger studied at Karlsruhe University of Applied Sciences, where he focused on Computer Networks and Telecommunications. He earned a Diplom-Informatiker degree, completing his studies from 1983 to 1990. His academic background supports his specialization in transitioning major IT-outsourcing projects, particularly in airport and government IT. He possesses over eight years of experience in customer service management for high availability systems, which enhances his expertise in the field.
Background
Before joining SITA, Rainer Berger worked at InterConnect GmbH & Co. KG as a Project Manager from 1990 to 1994. His early career laid the foundation for his extensive experience in IT project management. Throughout his career, he has developed a strong focus on customer service and operations, particularly in the airline and airport sectors, as well as for non-governmental organizations.
Achievements in IT and Security Solutions
Rainer Berger has led the SITA at Borders Delivery Practice, overseeing a team of 12 staff members, including Infrastructure and Database Engineers and Business Analysts. His leadership in this area has been instrumental in implementing biometric border control systems and traveler risk assessment solutions across Europe, Asia, and North America. His work has contributed to enhancing security and efficiency in border management systems.