Raj Vardhan
About Raj Vardhan
Raj Vardhan serves as the Senior Director of Service Improvement at SITA in Cointrin, Geneva, Switzerland, a position he has held since 2013. He holds an MBA from the University of Strathclyde and has over a decade of experience in customer service and management roles within the company.
Work at SITA
Raj Vardhan has been employed at SITA since 2013, currently holding the position of Senior Director of Service Improvement. In this role, he focuses on enhancing service delivery and operational efficiency within the organization. His tenure at SITA spans over 11 years, during which he has contributed to various initiatives aimed at improving customer satisfaction and service quality. Prior to his current role, he served as a Senior Executive, where he managed customer service operations and oversaw BPO supplier management from 2008 to 2012.
Education and Expertise
Raj Vardhan completed his Master of Business Administration at the University of Strathclyde, studying from 1997 to 2000. This academic background has equipped him with essential skills in business management and strategic planning. Additionally, he studied at the Indian Institute of Science (IISC), further enhancing his technical expertise. His educational qualifications support his extensive experience in service improvement and customer management within the aviation and technology sectors.
Background
Raj Vardhan has a diverse professional background with a focus on service improvement and customer management. He began his career at SITA, where he developed his skills in customer service and BPO supplier management. His experience in these areas laid the foundation for his advancement to the Senior Director position. His work in Geneva, Switzerland, places him in a key location within the global aviation industry.
Professional Experience
Before assuming his current role, Raj Vardhan worked as a Senior Executive at SITA from 2008 to 2012. In this capacity, he was responsible for managing customer service operations and the management of BPO suppliers. His experience in these roles has contributed to his understanding of service delivery processes and operational efficiencies, which are crucial for his current responsibilities.