Rakesh Dahya
About Rakesh Dahya
Rakesh Dahya is a Senior Manager and Solution Engineer specializing in self-service and biometric solutions for airport passenger processing at SITA in Atlanta, Georgia. With over 30 years of experience in the air transport industry, he is recognized for his problem-solving skills, attention to detail, and ability to maintain composure under pressure.
Work at SITA
Rakesh Dahya has been employed at SITA for 32 years, currently holding the position of Solution Engineer, Senior Manager I Airport Passenger Processing I Self Service & Biometrics. His role involves delivering self-service and biometric solutions for airports, working as part of a team of technical specialists. His extensive experience in the air transport industry encompasses network engineering, operations, service delivery, and customer solution engineering.
Education and Expertise
Rakesh Dahya studied at various institutions, achieving a Diploma in Project Management from Damelin Management School from 1998 to 1999. He also attended Johannesburg Technical College, where he studied Electrical, Electronics and Communications Engineering from 1990 to 1992. Additionally, he earned a Diploma in Customer Services Management with Distinction and a Diploma in Manager Development from Damelin Management School. His educational background supports his expertise in delivering technical solutions in the air transport sector.
Background
Rakesh Dahya completed his secondary education at Johannesburg Secondary School, where he achieved Matriculation from 1985 to 1989. His foundational education laid the groundwork for his subsequent studies in engineering and management. Over the years, he has developed a strong ability to cope with stress and maintain composure under pressure, which has been essential in his role within the fast-paced air transport industry.
Achievements
Throughout his career, Rakesh Dahya has been recognized for his commitment and tenacity in achieving objectives. He is known for being a solutions-focused problem solver who effectively turns plans into action. His proactive approach and initiative have enhanced customer service experiences, demonstrating his dedication to improving operational efficiency in airport passenger processing.