Raymond Trout
About Raymond Trout
Raymond Trout is a Business Analyst with over 13 years of experience at SITA in Cape Town, South Africa. He specializes in gathering user requirements, designing prototypes, and presenting solutions to enhance client engagement and satisfaction.
Work at SITA
Raymond Trout has been employed as a Business Analyst at SITA since 2011, accumulating over 13 years of experience in this role. Based in Cape Town, Western Cape, South Africa, he has contributed to various projects aimed at enhancing public sector services. His responsibilities include gathering user requirements and ensuring client satisfaction through the design of wireframes and prototypes. Trout has also played a key role in presenting SITA's solutions at government expos, promoting their Application Development and e-Enablement initiatives to potential clients.
Education and Expertise
Raymond Trout possesses expertise in business analysis, particularly within the public sector. His skills include gathering user requirements, designing wireframes, and developing prototypes. He has a strong understanding of Business Intelligence and Reporting solutions, which he applied while working on the Department of Correctional Service's Business Annual Performance Plans. His ability to produce process maps has been instrumental in detailing both current and future states of applications.
Background
Raymond Trout has dedicated his career to improving systems within the public sector. His role at SITA has allowed him to engage with various government departments, focusing on enhancing operational efficiency and user experience. His work has involved collaboration with stakeholders to identify needs and translate them into actionable solutions. Trout's experience spans over a decade, during which he has developed a comprehensive understanding of the challenges and requirements of government agencies.
Achievements
Throughout his tenure at SITA, Raymond Trout has successfully gathered user requirements for the Western Cape Liquor Authority's online liquor license application system. He has designed wireframes and prototypes that have contributed to client satisfaction prior to product development. Additionally, he has worked on a Business Intelligence and Reporting solution for the Department of Correctional Service, showcasing his ability to deliver impactful solutions in the public sector.