Richie Choo
About Richie Choo
Richie Choo is a Specialist in AI Rcom Service Operations with over 12 years of experience in operational support within Microsoft environments. He has worked for various companies, including SITA OnAir and Lafarge North America, and possesses expertise in VMWare Virtualization and Active Directory infrastructure.
Work at SITA
Richie Choo has been employed at SITA OnAir since 2015, serving as a Specialist in AIRCOM Service Operations. In this role, he focuses on operational support and customer service within the aviation industry. His responsibilities include managing service operations and ensuring optimal performance of AI Rcom services. Choo's tenure at SITA spans over nine years, during which he has developed a strong understanding of the operational needs of the aviation sector.
Previous Employment Experience
Prior to his current role at SITA, Richie Choo held several positions that contributed to his expertise in operational support. He worked at Lafarge North America as a Technical Support Specialist for Servers and Directory Services from 2005 to 2007. He also served as a Team Lead for Desktop Integration at The Stanley Works in 2008. Earlier in his career, he was a MIS Technician at CryoCath Technologies for a brief period in 2001. His diverse experience includes working with both small and medium enterprises as well as large-scale environments.
Education and Expertise
Richie Choo studied at Concordia University, where he gained foundational knowledge that supports his career in technology and operational support. He possesses specialized expertise in VMWare Virtualization and Active Directory infrastructure, which are critical components in managing IT environments. His educational background, combined with over 12 years of experience in operational support within Microsoft environments, equips him with the skills necessary to excel in his current role.
Professional Skills
Richie Choo is recognized for his customer-oriented approach and his ability to work effectively both autonomously and as part of a team. His extensive experience in operational support has honed his skills in troubleshooting and problem-solving within technology environments. Choo's proficiency in managing service operations and his technical expertise in virtualization and directory services contribute to his effectiveness in supporting clients and enhancing service delivery.