Ryan Hughes
About Ryan Hughes
Ryan Hughes is an Analyst and Customer Application Support Flight Operations Specialist at SITA, where he has worked since 2019. He has extensive experience in the airline industry, having held various roles at Cobalt Ground Solutions Ltd and aviance UK, and possesses strong communication skills and a commitment to service quality.
Current Role at SITA
Ryan Hughes serves as an Analyst - Customer Application Support Flight Operations Specialist at SITA since 2019. In this role, he acts as the Single Point of Contact (SPOC) for customers, coordinating application troubleshooting to maintain high levels of customer service. He collaborates with Senior or Lead Analysts and Software Development personnel to identify the root causes of application problems. His responsibilities include conducting analysis, definition, documentation, and testing of application software changes and system enhancements, adhering to installation guidelines and industry best practices.
Previous Experience at Cobalt Ground Solutions Ltd
Prior to his current position, Ryan Hughes worked at Cobalt Ground Solutions Ltd in various roles from 2004 to 2019. He started as an Aircraft Handling Agent for four months in 2004. He then served as a Ramp Services Aircraft Handling Agent for one year from 2005 to 2006. Ryan progressed to the role of Passenger Handling Agent from 2006 to 2008, followed by a position as Senior Passenger Services Agent for seven months in 2008. He spent eight years as a Passenger Services Supervisor from 2008 to 2016, and worked as a Flight Dispatcher from 2016 to 2019 at Heathrow Airport.
Education and Training
Ryan Hughes has pursued various educational opportunities to enhance his skills in the airline industry. He completed a Supervisory Training Course at UniTrain in 2011, which lasted for 11 months. Additionally, he participated in the Complaint Resolution Official Training Program at North West Airlines in 2008, also for 11 months. He has been studying Airline Systems since 2005, focusing on systems learned and used in the industry, both past and present.
Industry Expertise and Skills
Ryan Hughes possesses a strong background in business development within the airline industry. He demonstrates highly developed communication skills and a commitment to personal improvement. His role requires adherence to application documentation and industry best practices, ensuring the delivery of quality service. Ryan's experience in various capacities within the airline sector has equipped him with the necessary skills for effective customer support and application management.