Sadhasiva Moodley
About Sadhasiva Moodley
Sadhasiva Moodley is a Senior Customer Success Manager at SITA, with over 25 years of experience in customer service and management across various sectors. He holds multiple ITIL certifications and advanced degrees in Business Administration and Management.
Current Role at SITA
Sadhasiva Moodley currently serves as a Senior Customer Success Manager at SITA, a position he has held since 2019 in Doha, Qatar. In addition to this role, he has been a Customer Service Manager at SITA since 2008, also based in Doha. His responsibilities include managing customer success and ensuring effective service delivery. He has extensive experience in collaborating with sales and bid teams to facilitate service delivery and expand the customer base.
Previous Experience at SITA
Before his current roles, Sadhasiva Moodley worked at SITA as the Head of Client Service Management for Sub Sahara Africa, Bahrain, UAE, and Kuwait from 2006 to 2008 in Johannesburg, South Africa. His tenure at SITA has been marked by contributions to service management and delivery, focusing on implementing service improvements and enhancing operational processes.
Professional Background
Sadhasiva Moodley has a diverse professional background, having worked in various roles across different organizations. He served as a Customer Service Manager at Orange from 2000 to 2007 and as a Service Account Manager at SpinVox for a brief period in 2007-2008. Additionally, he worked as an IT Engineer at FNB South Africa from 1992 to 1998. His career spans multiple sectors, including Aviation, Mining, Tobacco, Fuel, and Beverage Goods.
Education and Certifications
Sadhasiva Moodley has pursued extensive education and professional development in Information Technology and Management. He achieved ITIL v4 in 2022 and ITIL v3 in 2009, along with several other ITIL certifications. He holds a Post Graduate Diploma in Business Management Practice from Henley Business School and completed the Managers Accelerated Progression Programme there as well. His educational background also includes a SIAM in Business Management from the University of South Africa.
Achievements in Service Management
Throughout his career, Sadhasiva Moodley has played a significant role in enhancing service management and delivery. He has implemented service improvements focused on tools and processes, contributing to the removal of unnecessary costs from the customer perspective. His efforts have been instrumental in developing effective service management strategies that benefit both the organization and its clients.